Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all paid products and subscriptions offered by TrinoFlow Technologies ("we", "us", "our"), including DoubtFlow, InterviewSquad, WithMe, Assignment Maker, and any other paid product listed on this website. All payments are processed securely through Razorpay.

2. Nature of Digital Products

Our products are digital software services delivered instantly upon purchase or subscription activation. Because digital goods cannot be "returned" once accessed, all sales are final and non-refundable, except in the limited circumstances described in Section 3.

3. Eligibility for Refunds

A refund will only be considered if:

• You were charged multiple times for the same purchase due to a verified technical or payment gateway error
• The paid feature or service was not delivered or activated due to an error on our end
• You cancel a subscription within 24 hours of purchase and have not used the paid features in any way

Refund requests are reviewed individually and approval is at the sole discretion of TrinoFlow Technologies, based on the evidence provided.

4. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after accessing or using paid features
• Partial usage of a subscription period
• Issues arising from user error or misuse of the product
• Requests made more than 7 days after the original purchase
• Dissatisfaction with AI-generated output quality, which is inherently variable

5. How to Request a Refund

To request a refund under the eligible cases above, email us at trinoflowtechnologies@gmail.com with your payment ID/transaction ID, the product name, and the reason for your request. We aim to respond within 3–5 business days.

6. Refund Processing

Approved refunds are processed back to the original payment method via Razorpay within 5–7 business days of approval. Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

7. Subscription Cancellations

You may cancel a recurring subscription at any time. Upon cancellation, you will continue to have access to paid features until the end of your current billing cycle. No partial refunds are issued for unused time within a billing cycle, except as covered under Section 3.

8. Shipping Policy

All products offered by TrinoFlow Technologies are digital software services delivered electronically. No physical goods are shipped, and this section is included solely to confirm that shipping is not applicable to any of our offerings.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.